In this role, you will be responsible for:

• Provide first-level technical support to end-users via various channels such as in-person, phone, email, or remote assistance (MSFT Teams).

• Assist with the installation, configuration, and maintenance of computer systems, software, and peripheral devices.

• Basic Microsoft 365 Administration

• Active Directory Administration

• Collaborate with team members to deploy software updates, patches, and security configurations.

• Maintain an accurate inventory of all hardware and software assets.

• Inventory Management System

• Re-issuance and disposal of old IT equipment

• Escalate complex technical issues to the appropriate IT teams.

• Ensure compliance with IT policies, procedures, and security protocols.

• Keep abreast of emerging technologies and trends in the IT support field and recommend improvements or upgrade to enhance productivity and efficiency.

• Training will be provided

• Preferably a Singaporean or SPR, commitment period is flexible and can be discussed (3/6/9 months)

• Job rotation is also possible